Quick Question Refence
Why officeDesk Live? |
officeDesk Live is an all-inclusive solution-in-a-box approach to having your own in-house IT department. Once you're on the officeDesk Live, you'll be able to access your important applications, e-mail, and files from anywhere in the world…on any computer with an Internet connection. officeDesk Live features secure data, application storage and delivery, centralized file system, managed firewall protection, 24/7 personal help desk, redundancy, automatic backup, disaster recovery, and much more. Q: What are the system requirements for running officeDesk Live? A: For PCs: Operating System: Windows 95B, 98, 2000, NT 4.0,XP or Server 2003. For Macs: For clients with PDAs and mobile Devices: For Your Security Q: How do you protect the data stream during a session? A: officeDesk Live has built-in 128-bit RSA RC4 stream encryption. All data sent to and from your computer to our servers is fully encrypted. The Remote Desktop Web Connection uses the well-known RDP TCP port (3389) to communicate to the server. Unlike some other display protocols (which send data over the network using clear text or with an easily decodable "scrambling" algorithm), Remote Desktop Web Connection's built-in encryption makes it safe to use over any network -- including the Internet -- as the protocol cannot be easily sniffed to discover passwords and other sensitive data. Q: How do you safeguard the privacy of my data? A: Nerd Patrol has a strong privacy policy and will not disclose any of your personal information to third parties. Personal data is fully encrypted to and from our servers to the client. Client information can only be accessed when permission is granted by the client. Q: What securities features are used to protect access to my information? A: Strong Password Requirements: officeDesk Live requires that passwords be at least 6 characters long and must contain three different types of characters (small letters, capital letters, numbers, symbols, and must not contain any part of your name or the word “password”). These requirements protect you from using easily compromised or common passwords. Inactivity Timeout: Your officeDesk Live is designed to automatically lock your computer screen and log you off the session if your screen remains idle for more than 5 minutes. Limited Number of Log-In Attempts: To protect against hacker attacks, officeDesk Live limits the number of times you can attempt to log in unsuccessfully. Customizable User Rights and Permissions: Every client has the option to grant or restrict rights to certain folders and files within the client's environment. Lock Computer Screen: You can manually lock your screen while you are connected to officeDesk Live if you have to walk away from your computer to eliminate eavesdropping. Billing Questions Q: Will I get a receipt for my purchase each month? A: You will receive a receipt via email on the beginning of the each month. Q: Who do I contact if I have a billing question? A: Contact Customer Care at (469) 225-4166 with any billing questions. If you prefer to contact us online, email us at billing@officedesklive.com . Technical Questions Q: How does officeDesk Live work with firewalls? A: By default most software- and hardware-based firewalls are automatically set to work with officeDesk Live. Q: Why is my officeDesk Live desktop freezing? The mostly likely reason why your officeDesk Live desktop is freezing is due to your internet connection dropping all together or has drastically slowed down so that you can't receive data from one of our servers. The best course of action is to disconnect and reconnect to the internet. Q: What is the difference between logging off and disconnecting from the officeDesk Live? A: Logging off Logging off from your officeDesk Live desktop means any programs you opened will be closed. Log off by going to Start and Logoff. Disconnecting Disconnecting from your officeDesk Live desktop means that any programs that are open will be running when you log back in within 1 hour of disconnecting. Disconnect by clicking on the 'X' on the right of the tan trapezoid at the top center of your screen. Q: I went away and came back and my officeDesk Live desktop session ended. What happened? A: Idle sessions will be disconnected after 1 hour. All programs that were opened will still be running. After your session is disconnected for more than 1 hour you will be automatically logged off and all programs that were open will be closed. Q : How can I toggle between my local computer and the officeDesk Live desktop? A: You can toggle between the officeDesk Live desktop and your local machine by clicking on the "_" symbol at the top. |
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